Privacy Policy

1. Data Controller

The data controller responsible for processing data on this website is:
Hotel Gallhaus GmbH / Wellnesshotel Molin
Mühlegg 18, I-39030 St. Johann im Ahrntal, South Tyrol, Italy
Phone: +39 0474 652 151 · Email: info@hotelmolin.com

2. Collection and Processing of Enquiry Form Data

When you submit a booking enquiry through our form, we process the data you enter (arrival and departure dates, number of guests, children’s ages, room category, full name, email address, phone number, and special requests) exclusively to process your request and prepare a customized holiday proposal.

The legal basis for this processing is Art. 6(1)(b) GDPR (performance of pre-contractual measures). Your information is forwarded to our in-house reservations department and retained only for the duration required to handle your request, unless statutory retention obligations apply.

3. Google Ads & Conversion Tracking

This website utilizes Google Conversion Tracking provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as part of our Google Ads marketing campaigns. Clicking on an advertisement placed by Google sets a temporary conversion tracking cookie.

We strictly implement Google Consent Mode v2: by default, all marketing and advertising cookies are deactivated (denied). Tracking parameters are only enabled if you provide explicit consent in our cookie banner. You can withdraw or adjust your consent at any time.

3a. Google Analytics & Google Tag Manager

For statistical analysis we use Google Analytics 4 and Google Tag Manager provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Analytics cookies are only set if you choose “Accept all” in the cookie banner (Google Consent Mode v2). The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.

3b. Microsoft Clarity

To improve the usability of our pages we use Microsoft Clarity provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Clarity analyses how visitors use the page (e.g. clicks, scrolling, mouse movements); entries in form fields are not recorded.

Without your consent Clarity works without cookies and only with a random identifier per page view. Only after “Accept all” does Clarity set cookies to link several page views to one visit (Art. 6(1)(a) GDPR). Data may also be transferred to the USA; Microsoft is certified under the EU-US Data Privacy Framework.

3c. ChatGPT ads (OpenAI)

If you reach us via an ad in ChatGPT, the OpenAI measurement pixel may be used, but only with your consent (“Accept all”) (OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117–126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland). It only reports that an enquiry was sent after the ad click (with a random enquiry number), so that we can measure the success of the ad. Name, e-mail address and phone number are not transmitted. The cookies “__oppref” and “__obref” may be set. The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.

3d. Own visitor statistics without cookies

For our own analysis of the enquiry form we record, without cookies and without storing the IP address: page visited, time, device type (phone, tablet, computer), language, origin (e.g. the search term of an ad) and the steps in the enquiry form. For this, a random identifier is stored in the browser (session storage) only for the duration of the visit. The legal basis is our legitimate interest in improving our offer (Art. 6(1)(f) GDPR).

4. Data Retention Period

Personal enquiry data is retained for the period strictly necessary to process your inquiry and any follow-up reservations, as well as to comply with statutory fiscal and commercial record-keeping laws in Italy.

4. Data Retention Period

Personal enquiry data is retained for the period strictly necessary to process your inquiry and any follow-up reservations, as well as to comply with statutory fiscal and commercial record-keeping laws in Italy.

5. Data Subject Rights

Under the GDPR, you have the right at any time to obtain free access to your personal data (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection (Art. 21). To exercise any of these rights, please contact us directly at: info@hotelmolin.com.